Privacy Policy

Last Updated: August 1, 2026

1. Introduction

Welcome to Troveo Store.

This Privacy Policy explains how Troveo Store ("we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use any of our services.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, the data controller responsible for your personal information is:

MAAM LTD
124 City Road
London
EC1V 2NX
United Kingdom

Email: troveocouk@gmail.com
Phone: +44 7737 143751

2. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

• Full name

• Billing and delivery address

• Email address

• Phone number

• Account details (if you create an account)

Payment Information

Payment details are processed securely through our payment providers. We do not store your complete payment card information.

We may receive:

• Payment confirmation details

• Transaction information

• Order details

Order Information

We collect information related to purchases, including:

• Products purchased

• Order history

• Returns, refunds, and exchanges

• Customer support communications

Technical Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website usage information

• Cookies and similar technologies

3. How We Collect Your Information

We collect information:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications.

• Automatically when you browse our website through cookies and similar technologies.

• From trusted service providers that help us operate our business, such as payment processors, shipping providers, and ecommerce technology providers.

4. How We Use Your Information

We use your personal information to:

Process Orders

• Confirm and process purchases

• Arrange delivery

• Manage payments

• Handle returns and refunds

Provide Customer Support

• Respond to enquiries

• Resolve issues

• Communicate regarding your orders

Improve Our Services

• Understand how customers use our website

• Improve products, services, and shopping experience

Marketing and Advertising

Where permitted by law, we may use your information to:

• Send promotional emails or updates

• Provide relevant offers

• Show personalised advertisements through advertising platforms

You can unsubscribe from marketing communications at any time.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Understand website usage

• Improve website performance

• Provide relevant advertising

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Sharing Your Information

We only share your personal information when necessary to provide our services.

Your information may be shared with:

• Shopify, which provides our ecommerce platform

• Payment providers to process transactions

• Delivery and fulfilment providers to ship orders

• Technology providers that help operate our website

• Marketing and advertising partners where permitted by law

We do not sell your personal information.

7. Shopify Services

Our store is powered by Shopify, which provides the technology used to operate our online store.

Shopify may process personal information to provide, maintain, and improve its services. Information submitted through our website may be processed by Shopify and relevant service providers according to their own privacy policies.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no online system can guarantee complete security, and you provide information through our website at your own risk.

10. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

• Provide our services

• Complete transactions

• Meet legal and accounting requirements

• Resolve disputes

• Enforce our agreements

11. Your Privacy Rights

Depending on where you live, you may have rights including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to restrict or object to certain processing

• The right to withdraw consent where processing is based on consent

• The right to receive your data in a portable format where applicable

To exercise your rights, contact us using the details provided above.

12. Complaints

If you believe we have not handled your personal information correctly, please contact us first so we can address your concerns.

You also have the right to complain to the relevant data protection authority, including the UK Information Commissioner's Office (ICO).

13. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we ensure appropriate safeguards are used in accordance with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

MAAM LTD
124 City Road
London
EC1V 2NX
United Kingdom

Email: troveocouk@gmail.com
Phone: +44 7737 143751