Refund policy

RETURN & REFUND POLICY
Returns, Refunds & Cancellation Policy
Last Updated: August 2, 2026


If you wish to return an item because you have changed your mind, please contact us within 14 days of receiving your order.

To be eligible for a return:

  • The return request must be submitted within 14 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • Where reasonably possible, the item should be returned in its original packaging with all included accessories.
  • Proof of purchase or your order number must be provided.
  • Customers must follow the return instructions provided by our Customer Support team before sending any item back.

Please do not return products without contacting us first, as unauthorized returns may not be processed correctly or may significantly delay the handling of your request.

After reviewing your request, we will advise whether the item should be returned or whether an alternative resolution, such as partial refund, or refund without return, is appropriate.

For products that are faulty, damaged, incorrect, or not as described, different remedies may apply under applicable consumer protection laws. In such cases, please contact us as soon as reasonably possible after receiving your order so we can investigate and provide an appropriate resolution such as refund or return.

At Troveo Store, customer satisfaction is important to us. We aim to provide a fair and transparent shopping experience while protecting our customers and our business.
This policy explains our approach to cancellations, returns, refunds, and order issues.


Contact Before Returning Any Item
Before returning any product, customers must contact our support team.
Please do not send products back without contacting us first. This allows us to provide the correct return instructions and ensure your request is handled efficiently.
Please include:
•    Order number
•    Full name
•    Email address used during purchase
•    Reason for the request
•    Photos or videos where relevant

Order Cancellation
Customers may request cancellation as soon as possible after placing an order.
Once an order has entered processing, preparation, fulfilment, or shipping, we may be unable to cancel it because it may already be committed to our fulfilment process.
This does not affect any cancellation rights provided under applicable consumer protection laws.

Returns
Customers may request a return where applicable.
To qualify:
•    The request must be made within the applicable timeframe.
•    The item must be unused and in its original condition.
•    The item must include original packaging where reasonably possible.
•    The customer must follow the return instructions provided by our team.
Returns sent without approval may experience delays.

Refund Without Return
To provide faster resolutions, Troveo Store may offer a refund without requiring the customer to return the product.
This option may be considered based on:
•    Nature of the issue
•    Customer circumstances
•    Condition of the product
Where approved, the customer may keep the item and receive a refund.
This is provided as a customer service solution and does not affect statutory consumer rights.

Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We may request:
•    Photos
•    Videos
•    Additional information
After review, we may provide:
•    Replacement
•    Refund
•    Another suitable resolution
Customers will not be responsible for problems caused by incorrect fulfilment or defective products.

Refund Processing
Approved refunds will be sent to the original payment method.
Processing times depend on:
•    Payment provider
•    Bank processing times
•    Customer financial institution
Once issued, processing is controlled by the payment provider.

Shipping Charges
Shipping charges are handled according to the circumstances.
Where a refund is provided as a goodwill solution, original shipping charges may not be refundable depending upon conditions.
Where products are faulty, damaged, incorrect otherwise, applicable delivery costs will be handled accordingly.

Contact
MAAM LTD
124 City Road
London EC1V 2NX
United Kingdom
Email:
troveocouk@gmail.com
Phone:
+44 7737 143751